We support the customer in resolving coding and printing problems with a personalized and professional approach. Our mission is to ensure that every customer can count on efficient, reliable and tailored solutions for their specific needs.
Consultancy
We partner with clients to resolve coding and printing issues, providing them with our expertise and technical support. We assist clients in selecting the ideal product to meet their specific needs.
Design
We design and develop software, hardware, and mechanical solutions to facilitate the integration of our systems into the client’s production lines.
Technical support
Our systems’ integrated software manages the printing system and effortlessly facilitates the creation of the printing image directly on the production line. No additional PC software installation is required. Diverse remote communication methods (FTP, socket) enable the integration of our systems into Industry 4.0 compliant configurations. Our technical department provides comprehensive documentation and qualified resources to assist in this process. Our mechatronic department’s support encompasses all customer needs.
Service
The exceptional quality, reliability, and user-friendliness of our printing systems ensure minimal maintenance requirements. Telephone support is available in Italian, English, French, and Spanish. With the client’s consent, our systems can be remotely connected via the internet, enabling our technicians to promptly troubleshoot issues or determine if on-site assistance is necessary. Our team, in collaboration with our network of qualified distributors, is equipped to provide prompt assistance.
Customisations
Our systems can be customized at both the software and mechanical levels. Our IconTouch software offers a variety of customization options.
Training
In-person and remote training sessions are organized for product updates and support. Training documentation can be provided to our distributors for use with end customers.
